How do I make an exchange?

We are here to help you make exchange easy. Please follow these steps: 

1. If you wish to exchange an item for a different size, please place a new order for the correct size on our website. You will need to pay for the new order and it will be sent to you right away. Exchanges only apply to the same product in a different size. If it is sold out, please return the item instead.

2. Then visit our return page at shopunderstatement.com/returns to register your return. It will need the original order number and email for registration. Make a note of the new order number.

3. Once registered, you will receive an automated email with further instructions on proceeding. Please check your junk mail if you have yet to receive the email within a couple of minutes of registration.

4. After we receive the returned items, we will refund you for that item and also adjust for any discounts you have from the original order. Your refund will be made into your original payment method.

• For hygiene reasons, we cannot accept returns of panties, swimsuits, and bikini bottoms. Please refer to our return and exchange policy

• We recommend using our size guide or contacting us via live chat, contact form or email us on customer@shopunderstatement.com, find the right size. 

• The right of withdrawal, return or exchange does not apply to the delivery of sealed goods or goods that are not suitable for return for reasons of health protection or hygiene, if their tags has been removed after delivery. When returning products that clearly show use, we reserve the right to refuse a refund.

• If you are returning an item that was purchased as part of a bundle, the discount provided at the time of purchase will be proportionally allocated among all the items in the bundle. 

If you would prefer to use a return carrier of your own choice, please take note that you will be responsible for the cost. Please ensure that you keep proof of your return postage until we have confirmed your refund. The returns address is:

Still need help? Feel free to contact us here

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