How do I make a return?

How do I make a return?

Change your mind? No problem, we are here to help you make returns easy. If you are not satisfied with your purchase, you can return it within 14 days of receiving your order. 

⦁ There is no return label included in your order

⦁ Please visit our return page at shopunderstatement.com/returns to register your return. It will need your order number and email for registration

⦁ Once registered, you will receive an automated email with further instructions on how to proceed. Please check your junk mail if you have yet to receive the email within a couple of minutes of registration

⦁ For hygiene reasons, we cannot accept returns of panties, swimsuits, and bikini bottoms

⦁ We recommend using our size guide or contacting us via live chat, contact form or email us on customer@shopunderstatement.com, we are happy to assist you further 

⦁ The right of withdrawal, return or exchange does not apply to the delivery of sealed goods or goods that are not suitable for return for reasons of health protection or hygiene, if their tags has been removed after delivery. When returning products that clearly show use, we reserve the right to refuse a refund.

⦁ If you are returning an item that was purchased as part of a bundle, the discount provided at the time of purchase will be proportionally allocated among all the items in the bundle. 

⦁ Your refund will be made into your original payment method.

If you would prefer to use a return carrier of your own choice, please take note that you will be responsible for the cost. Please ensure that you keep proof of your return postage until we have confirmed your refund. The returns address is:

Still need help? Feel free to contact us here

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